Don’t let resistance to change stop you from levelling up your fleet. Download your copy and turn your critics into advocates.
Sometimes the best business decisions require systemic changes. For instance, you might realize that fleet maintenance software will save you a lot of time and money, but implementing it will require changes across the board. Your drivers, mechanics, and other departments may have to do some things differently. If you can’t get everyone on board, your company will never totally experience the lift the tool offers.
So how do you get everyone on board? Do you:
Many Japanese companies get around this problem through the change management technique known as nemawashi. It’s a gardening term that means “turning the roots.” It references the preparation required for a tree to be transplanted successfully. If you want it to take root in a new environment, you want to prepare it to survive in its new environment. This includes trimming some of the roots to promote the growth of a new root system that will embed itself in the new environment.
In business, nemawashi references laying the groundwork for change by building consensus and allowing others to provide feedback and participate in the process. This is best accomplished through a series of casual and formal conversations.
The goal is to get everyone on the same page informally so that when it’s time to make a change, people are already prepared and invested.
There are a lot of benefits to managing change in this fashion. It helps everyone feel heard and involved and can remove much of the resistance experienced with more top-down leadership. Here are some other benefits you can expect to experience:
If you want to institute changes to your fleet, nemawashi can make a huge difference. Here are some steps to get you started:
Building consensus through formal and informal one-on-one discussion can be a game changer and a helpful way to rethink how to encourage organizational growth.
Getting people to embrace change can be a challenge. One area where it can be particularly tricky is in instituting new technologies. This usually means changing “the way we’ve always done things,” which can be the most difficult kind of change to get people to embrace.
In our complimentary ebook, The Fleet Manager’s Guide to Gaining Guaranteed Team Buy-in for a New Technology, we address ways you can get your fleet to embrace and adopt digital solutions.
In it, you’ll find tools for assessing your company’s openness to change and how to encourage openness to change through a very nemawashi-like practice of informing influencers and setting them free to build solidarity and consensus.